1. Who we are
This Privacy Policy explains how NumberScout ("NumberScout", "we", "us") processes personal data when you visit our website or use our reverse phone lookup service, and it applies to visitors located in the European Economic Area and the United Kingdom. For the purposes of the EU General Data Protection Regulation ("GDPR") and the UK GDPR, NumberScout is the controller of the personal data described in this policy. You can reach us at any time at support@numberscout.org.
This policy is effective as of August 28, 2026.
2. Personal data we collect
We collect the following categories of personal data:
- Data you provide: the phone number you search, your email address if you create an account or opt in to updates, and any messages you send to our support team.
- Payment data: payments are processed by our payment provider, Stripe. We receive confirmation of payment and limited billing details, but we never receive or store your full card number.
- Technical data: IP address, browser type, device information, pages visited and approximate location derived from your IP address, collected through cookies and similar technologies as described in our Cookie Policy.
3. Lawful bases for processing
We only process personal data where we have a lawful basis to do so:
- Performance of a contract — to run the searches you request, deliver reports, manage your subscription and provide customer support.
- Consent — for optional email updates and for non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.
- Legitimate interests — to secure our service, prevent fraud and abuse, and improve our website, balanced against your rights and freedoms.
- Legal obligation — to keep records we are required to keep, for example for tax and accounting purposes.
4. How long we keep your data
We keep personal data only for as long as necessary for the purposes described above. Account and subscription records are kept while your subscription is active and for a reasonable period afterwards to handle billing questions and meet legal obligations. Search queries and technical logs are retained for shorter periods and then deleted or anonymised. When data is no longer needed, we delete it or irreversibly anonymise it.
5. Sharing and international transfers
We share personal data with service providers who help us operate the service, including hosting providers, our database provider and Stripe for payment processing. These providers act on our instructions under data processing agreements. Some providers are located outside the EEA and the UK, including in the United States. Where personal data is transferred internationally, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses, the UK International Data Transfer Addendum, or an adequacy decision covering the recipient country.
6. Your rights
Under the GDPR and UK GDPR you have the right to:
- access the personal data we hold about you;
- have inaccurate personal data rectified;
- have your personal data erased in certain circumstances;
- restrict or object to our processing, including processing based on legitimate interests;
- receive your data in a portable, machine-readable format; and
- withdraw consent at any time where processing is based on consent.
To exercise any of these rights, email support@numberscout.org from the address associated with your account. We will respond within one month, and we may ask for information to verify your identity before acting on a request.
7. Complaints
If you believe we have processed your personal data unlawfully, you have the right to lodge a complaint with a supervisory authority in the EU member state of your habitual residence, place of work or the place of the alleged infringement, or with the Information Commissioner's Office (ICO) in the United Kingdom. We would appreciate the chance to address your concerns first, so please consider contacting us before approaching a regulator.
8. Changes to this policy
We may update this policy from time to time. When we make material changes we will update the date at the top of this page and, where appropriate, notify you by email or through the service. Questions about this policy can be sent to support@numberscout.org.