1. Overview
Every NumberScout purchase is a one-time payment. The $3.99 trial payment unlocks 7 days of full access. If you want more reports after that, you can choose to buy a $49.99 credit pack. Neither purchase renews, and we never charge you automatically. This policy explains when those payments can be refunded and how to ask. It forms part of our Terms & Conditions and is effective as of September 11, 2026. Nothing in this policy limits any non-waivable rights you may have under the consumer protection laws of the country or state where you live.
2. What can be refunded
Both types of purchase are eligible for a refund request:
- The $3.99 trial payment. Because the trial delivers a digital report right away, we look at whether you actually received what you paid for — if you were charged but never got access, were charged more than once, or the service failed in a way we could not fix, we will make it right.
- $49.99 credit pack purchases. A credit pack you have not used is eligible for a full refund. Partially used packs are reviewed based on what was already spent.
Send your request within 14 days of the purchase. We review every request case by case and err on the side of the customer when something clearly went wrong.
3. How to request a refund
Email support@numberscout.org with the subject "Refund request", or call +1 (915) 895-6206. Include the email address you used at checkout, the date and amount of the charge, and a short description of the problem. We respond within 2 business days. Approved refunds go back to the original payment method; depending on your bank, the money may take 5-10 business days to appear.
4. Nothing to cancel
There are no recurring charges to cancel. Your $3.99 payment is made once, your access simply ends after 7 days, and a credit pack is only ever bought when you choose to buy it. You do not need to contact us, close your account, or take any other step to avoid future charges — there are none. One exception: if you started a subscription before September 2026, you can cancel it any time by emailing support@numberscout.org.
5. A note about chargebacks
If you dispute a charge directly with your bank or card issuer without contacting us first, the dispute process can freeze your account and usually takes far longer than simply emailing our support team. We keep records of purchases and report delivery and will provide them to the card networks in response to a dispute. Please give us the chance to fix the problem first — in almost every case we can resolve billing issues within a couple of days, and honest mistakes are refunded without fuss.
6. Duplicate and fraudulent charges
Duplicate charges for the same purchase are always refunded in full. If you believe your payment method was used on NumberScout without your authorization, contact us immediately at support@numberscout.org so we can investigate, disable the account involved and refund confirmed unauthorized charges.
7. Changes to this policy
We may update this Refund Policy from time to time; the date at the top of this page shows when it was last revised. Changes apply to purchases made after the change takes effect. If you have any questions about a charge on your statement, email support@numberscout.org or call +1 (915) 895-6206.